STEELDESIGN* INTERNATIONAL LIMITED GUARANTEE :
This product is repairable by Steeldesign*, during and after the guarantee period
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the Cofaro internet site www.cofaro.com
Steeldesign guarantees this product against any manufacturing defect in materials or workmanship during the guarantee period within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date. The international manufacturer’s guarantee covers all costs related to restoring the proven defective product so that it conforms to its original specifications, through the repair or replacement of any defective part and the necessary labour. At Steeldesign choice, an equivalent or superior replacement product may be provided instead of repairing a defective product. Steeldesign sole obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions:
Steeldesign shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to the head office located in the Netherlands.
Amco International B.V.
Veilingweg 7 6247 EP
In order to offer the best possible after-sales service and constantly improve customer satisfaction, Steeldesign may send a satisfaction survey to all customers who have had their product repaired or exchanged in a Steeldesign authorized service center. This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow Steeldesign instructions, or a modification or unauthorized repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:
- Using the wrong type of water or consumable
- Mechanical damages, overloading
- Scaling (any de-scaling must be carried out according to the instructions for use)
- Accidents including fire, flood, etc.
- Professional or commercial use
Consumer Statutory Rights:
This international Steeldesign guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to Country. The consumer may assert any such rights at his sole discretion. *** Where a product purchased in a listed country and then used in another listed country, the international Steeldesign guarantee duration is the one in the country of usage, even if the product was purchased in a listed country with different guarantee duration. The repair process may require a longer time if the product is not locally sold by Steeldesign. If the product is not repairable in the new country, the international Steeldesign guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible. Steeldesign are registered trademarks of AMCO International B.V.. Please keep this document for your reference should you wish to make a claim under the guarantee.